—PLUMBERS
Software for organized electricians
Designed in close collaboration with our electrician clients, Sercom covers your three types of jobs with their own processes.
Emergencies, service calls and electrical system implementation projects, everything is possible, and above all simple, in Sercom.
A SYNCHRONIZATION THAT SAVES YOU TIME
Integrate Lumen for simplified synchronization and command sending
Sercom imports your Lumen price list, applies it to your quotes, and allows you to send the purchase order when the job is confirmed, without re-entering a single catalogue number.
Catalogue Lumen
Lumen helps you import your most frequently used parts and activate the synchronization of your selling and cost prices in Sercom.
Price accessibility
Your price list is now accessible everywhere in Sercom; quotes, jobs & work orders, purchase orders and invoices.
Purchase orders
Convert your quote or work order directly into a purchase order. Send everything to Lumen and you're all set.
EXAMPLE OF A DAY IN THE LIFE OF AN ELECTRICIAN WITH SERCOM
Plan for the day
NO MORE TEXT MESSAGES
Your electricians consult their detailed job schedules; there's no need to communicate anything. Answer technical questions related to your trade, not administrative ones.
Applications are coming in
EMAILS & CALLS
You begin processing initial customer requests and planning for the coming days, or even weeks. A simplified and flexible dispatch system.
Your electricians punch
SIMPLIFIED TIMESHEETS
Your electricians have completed their first job, the time entries are done, the details added.
Nothing to do.
Customer visits
SUBMIT WHENEVER YOU WANT
You visit a prospect, take photos, measurements, etc. The quote can be done on site, in your truck or on your sofa.
End of the day
EVERYTHING IS FULL
Your invoices have already been sent, and the work orders have been signed. Everyone is back home, and all the information is in Sercom.
The day ends at 5pm
—FLEXIBLE OPERATIONS FOR ELECTRICIANS
Treat your service calls differently from your electrical projects
A service call or emergency can be quickly scheduled for efficient handling, with no need to go through the submission process.
However, running wires through walls or installing a terminal generally requires a quote and planning over several days.
Service calls
Incoming call, email or SMS
A request for service calls (panel problem, inspection, etc.). Discussion of details, prices and availability.
Dispatch in less than 2 minutes
Appointment scheduling, confirmation with your electrician, automated customer reminders. Details already assigned to the work order.
Billing on site, or at the end of the day
Electrician's notes in the file, converted to an invoice in 1 click, sent to the client in 2 clicks. Let's move on.
Electricity projects
First assessment appointment
A request to bid on a project is submitted; you make an appointment to analyze the location and take photos if necessary.
Submit in 5 minutes
Your details and photos will be included in the submission. Send to the client for approval in 2 clicks.
Deposit taking & planning
Planning for electricians and materials to be ordered. Taking delivery to start the project.
Billing & Payments
Invoice and track payments according to project progress.
EVERYTHING MEETS INDUSTRY STANDARDS
Your documents will be compliant with standards and understandable for your clients.
Submissions, work orders, invoices, everything is compliant with CMEQ and consumer law.
Then customize them according to your company policies!
Header with your logo, and according to the standards
Your contact information, your RBQ number and the CMEQ logo!
Billing address vs. work address
Separate the addresses so your customers understand clearly.
Items with details, including your products and services
Be creative, there are no limits to your writing talents!
Taxes calculated automatically
With our tax numbers, to be compliant
Terms & Conditions
Add your default terms or customize them
—ACCOUNTING INTEGRATIONS
Optimal accounting
Whether your accountant is "old school" or uses accounting software, he will be pleased with your organization and will cost you less in time.
We can integrate with Quickbooks and Sage Cloud to avoid double entry!
—FREE TRIAL, NO CARD REQUIRED
Ready to plan more while working less?
14 days to test it on your real jobs. Our onboarding team prepares your models, imports your clients and trains you, all in French.
Onboarding de base inclus
The first hour is included (it will be a lot).
Assisted migration
Import from QuickBooks, Sage, Excel
Support in French
Phone, email, SMS, we're here.
Sans engagement
Cancel at any time & export your data