—PLUMBERS
The easiest plumbing software to use
Designed in close collaboration with our plumber clients, Sercom covers your three types of jobs with their own processes.
Emergencies, service calls and plumbing projects, everything is possible, and above all simple, in Sercom.
AN UNUSUAL DAY FOR PLUMBERS AT SERCOM
Efficient operations from the start of the day's planning until the end of the day
Five typical moments or scenarios from a day in the life of your plumbing business
Plan for the day
NO MORE TEXT MESSAGES
Your plumbers consult their detailed job schedules; there's no need to communicate anything. Answer technical questions related to plumbing, not administrative ones.
Applications are coming in
EMAILS & CALLS
You begin processing initial customer requests and planning for the coming days, or even weeks. A simplified and flexible dispatch system.
Your Punch Plumbers
SIMPLIFIED TIMESHEETS
Your techs have finished their first job, the time entries are done, the details added.
Nothing to do.
Customer visits
SUBMIT WHENEVER YOU WANT
You visit a prospect, take photos, measurements, etc. The quote can be done on site, in your truck or on your sofa.
End of the day
EVERYTHING IS FULL
Your invoices have already been sent, and the work orders have been signed. Everyone is back home, and all the information is in Sercom.
The day ends at 5pm
EVERYTHING IS ORGANIZED AND UP TO INDUSTRY STANDARDS
Your documents will be compliant with standards and understandable for your clients.
Submissions, work orders, invoices, everything is compliant with the CMMTQ and consumer law.
Then customize them according to your company policies!
Header with your logo, and according to the standards
Your contact details, your RBQ number and the CMMTQ logo!
Billing address vs. work address
Separate the addresses so your customers understand clearly.
Items with details, including your products and services
Be creative, there are no limits to your writing talents!
Taxes calculated automatically
With our tax numbers, to be compliant
Terms & Conditions
Add your default terms or customize them
—FLEXIBLE OPERATIONS FOR PLUMBERS
Treat your service calls differently from your plumbing projects.
A service call or emergency can be quickly scheduled for efficient handling, with no need to go through the submission process.
However, a bathroom renovation often requires an on-site visit, photos, a quote, and planning over several days.
Service calls
Incoming call, email or SMS
A request for service calls (unblocking, inspection, etc.). Discussion of details, prices and availability.
Dispatch in less than 2 minutes
Appointment booking, confirmation with your plumber, automated customer reminders. Details already assigned to the work order.
Billing on site, or at the end of the day
Plumber's notes in the file, converted to an invoice in 1 click, sent to the client in 2 clicks. Let's move on.
Plumbing projects
First assessment appointment
A request to bid on a project is submitted; you will need to schedule an appointment for measurements and photos if required.
Submit in 5 minutes
Your details and photos will be included in the submission. Send to the client for approval in 2 clicks.
Deposit taking & planning
Team planning, note-taking, contract additions. Everything is in one place.
Billing & Payments
Invoice and track payments according to project progress.
—ACCOUNTING INTEGRATIONS
Optimal accounting
Whether your accountant is "old school" or uses accounting software, he will be pleased with your organization and will cost you less in time.
We can integrate with Quickbooks and Sage Cloud to avoid double entry!
—FREE TRIAL, NO CARD REQUIRED
Ready to plan more while working less?
14 days to test it on your real jobs. Our onboarding team prepares your models, imports your clients and trains you, all in French.
Onboarding de base inclus
The first hour is included (it will be a lot).
Assisted migration
Import from QuickBooks, Sage, Excel
Support in French
Phone, email, SMS, we're here.
Sans engagement
Cancel at any time & export your data