Software for organized field teams

Sercom is the management software designed for Quebec entrepreneurs who lead teams in the field; plumbers, air conditioning technicians, electricians, renovation teams, etc.

Planning, submissions, client communication, invoicing. One place for all your operations.

14-day trial →

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A DAY WITH SERCOM

Optimal operations from the start of the day's planning until the end of the day

An example of five key moments where Sercom takes over.

Plan for the day

NO MORE TEXT MESSAGES

Your team receives their daily plan on their phone before 7:00 a.m. You finish your coffee (or start your second one).

Applications are coming in

EMAILS & CALLS

Requests come in. You check the schedules and efficiently assign them to the right people without disrupting the team.

Your punchy technicians

SIMPLIFIED TIMESHEETS

The hours worked are already starting to be tallied. A timesheet that fills itself in.

Nothing to do.

Customer visits

SUBMIT WHENEVER YOU WANT

You visit a prospect, take photos, measurements, etc. The quote can be done on site, in your truck or on your sofa.

End of the day

EVERYTHING IS FULL

Your invoices have already been sent, and the work orders have been signed. Everyone is back home, and all the information is in Sercom.

The day ends at 5pm

FOUR COSTLY SITUATIONS

Difficult situations to manage on a daily basis, resolved

These scenarios do not slow down a team, but as soon as you go beyond three technicians, they become the invisible ceiling that prevents taking on more jobs.

The notes were scattered between the truck and the office.

Calls and emails come in all the time, making it difficult to centralize requests in one place.

WITH SERCOM

Web requests can be automatically entered into Sercom and the rest can be added via the mobile app no matter where you are.

The calendar that doesn't hold water

Schedule changes, unforeseen events. It's difficult to keep track of who's where and when.

WITH SERCOM

All visits are recorded and give you a calendar and planner view to easily track team availability.

The paperwork that's piling up everywhere

Submissions made in the evening, work orders in the truck, invoices sent... or not yet sent.

WITH SERCOM

Everything is in one place, digitally. Important actions are also available on mobile so your day can move forward at all times.

The customer who calls to confirm their appointment

He doesn't remember, he hasn't received any reminders. Even worse, you show up at his place and he's not there.

WITH SERCOM

You can set up automated email and SMS reminders for your customers, while also letting them know you're on your way from the mobile app.

—YOUR ONLY TOOL

Exclusively designed for specialized trades

Product catalogue, submission templates, job scheduling, invoicing; Sercom comes pre-loaded with the vocabulary and compliances of each trade in Quebec.