Privacy Policy

This privacy policy governs how Sercom collects, uses, stores, and discloses information collected from users (a "User") of the website https://sercom.io ("Site") or the web application https://app.sercom.io ("Application"). This privacy policy applies to the Site and the Application, as specifically described below.


Personal identification information


We may collect personally identifiable information from Users in a variety of ways, including, but not limited to, when Users register on the Application, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features, or resources we make available on our Site or Application. Users may be asked, as appropriate, for their full name and email address. We will only collect personally identifiable information from Users if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that doing so may prevent them from engaging in certain Site or Application-related activities.


Non-personal identification information


We may collect non-personally identifiable information about users whenever they interact with our website or application. Non-personally identifiable information may include the browser name, the type of computer or mobile phone, and technical information about users' means of connecting to our website and application, such as the operating system and internet service providers used, and other similar information.


Web browser cookies


Our website may use cookies to enhance user experience. The user's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user can choose to configure their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, please note that some parts of the website may not function correctly.


How we use the information collected


Sercom may collect and use Users' personal information for the following purposes:


  • To improve customer service, the information you provide helps us respond more effectively to your customer service requests and support needs.


  • To personalize the user experience, we can use the information in its entirety to understand how our users as a group use the services and resources provided on our application and better develop accordingly.


  • To send periodic emails, we may use the email address to send information and updates related to the application, subscription, or other matters. If the user chooses to subscribe to our mailing list, they will receive emails that may include company news, updates, information about related products or services, and more. By registering for our Application, you will be automatically subscribed to these mailing lists to ensure effective customer-supplier communication.


How we protect your information


We adopt appropriate data collection, storage, and processing practices and security measures to protect you against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website or application. The exchange of sensitive and private data between the Application and its Users takes place via a secure SSL communication channel and is encrypted and protected by digital protocols.


Hosting your data


Your Application data is hosted on dedicated servers located in Quebec.


Sharing your personal information


We do not sell, trade, or rent Users' personally identifiable information to others. We may share generic aggregated demographic information not linked to any personally identifiable information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes described above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending newsletters or surveys. We may share your information with these third parties for these limited purposes provided you have given us your permission. These providers are limited to:


  • Google and its suite of technical analysis tools (Google Analytics, Google Search Console, Google Play Console, etc.).
  • Apple App Store for our iOS mobile application and Google Play Store for the Android version.
  • Sendgrid for sending emails via the Application.


Changes to this privacy policy


Sercom reserves the right to update this Privacy Policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we help protect the personal information we collect. You acknowledge and agree that it is your responsibility to periodically review this Privacy Policy and become aware of any modifications.


Your acceptance of these terms


By using this Site or the Application, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or Application. Your continued use of the Site or Application after any changes to this policy are posted will be deemed your acceptance of those changes.


Contact us


If you have any questions regarding this privacy policy, the practices of this Site and the Application, or your dealings with this site, please contact us at: info@sercom.io